Applies to products supplied by ZZTECH to business customers under a quotation, proforma invoice, purchase order or supply contract.
This page is a short public summary. The full draft text lives in the materials package (ZZTECH_Policies_DRAFT.docx) and must be reviewed by ZZTECH management and legal counsel before publication. Bracketed items such as warranty months, payment terms and governing law remain to be confirmed.
Customers (or appointed agents) should inspect goods on arrival and note visible damage, shortage or wrong items on the delivery document. Written notice with photos and Order references should follow promptly (draft window: within a small number of days after delivery — exact figure pending confirmation).
Manufacturing defects; non-conformance to approved specifications/samples; shortage or transit damage where ZZTECH is responsible under the agreed Incoterms. Custom-made products that conform to approved specs are generally non-returnable for change of mind.
Warranty periods are specified per product category in each Order (furniture, sanitary, lighting, etc.). Exact months and start dates (delivery vs handover) are placeholders in the draft and must be confirmed before publication. Claims: 13482693191@139.com with Order number, description and photos.
Questions: 13482693191@139.com · WhatsApp +62 878-9554-9850
Share your BOQ, drawings or category list. ZZTECH responds on WhatsApp and email with clear next steps — design, FF&E supply, renovation or full EPC.
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